A product born from real technical work
blueGrape CRM was not designed around generic sales workflows. It was built for companies that sell, build, install and service machines, where the same customer record must survive from the first quote to years of after-sales support.
Why another CRM
Generic CRMs are good at following a deal until signature. For machine builders and service companies, that is exactly where the real work begins: production jobs, installation, installed base, tickets, field reports, contracts and billing.
blueGrape exists to remove the cost of moving information between disconnected tools. The ticket knows the machine, the machine knows the order, and the order knows the original deal.
How we work
- We say no when needed. If the product is not a good fit, we say it early.
- Product before one-off projects. Features that help many customers belong in the product.
- Configurable by users. Statuses, types, categories and templates are data, not code.
- The data belongs to the customer. Dedicated installation, export on request and full backup at termination.
AI, with restraint
AI is used where it solves concrete problems: finding a solved fault, summarizing a long ticket, reading a receipt, or searching the knowledge base. AI features are optional and the assistant only creates tickets after explicit confirmation.
Four commitments
EU data hosting
Dedicated installation for every customer, hosted in the European Union.
Portability
Full export in an open format on request.
Announced updates
Maintenance windows are agreed and communicated in advance.
Open to other systems
APIs for ticket creation and direct machine communication.
Try it on your data, not on a fake demo
We activate a dedicated environment, import your companies and installed base from CSV, and show you the system with your own customers inside. If after thirty days it is not convincing, we close it there.
No credit card. No automatic renewal. We reply within one business day — info@bluegrape.it