Straight answers
Questions customers ask before signing
Trial, onboarding, data import, security, AI, integrations and pricing. Clear answers before a sales call.
Trial
Is the free trial really complete?
Yes. For 30 days you get a dedicated environment with the features of the plan you choose, your own data and no artificial record limit. No credit card is required and there is no automatic renewal.
Will I lose trial data if I enter real information?
No. At the end of the 30 days the environment remains frozen for another 15 days. If you activate a subscription, you continue from the data you already entered.
Onboarding
How long does it take to go live?
For tickets and field service, a few days are usually enough. For the full sales and job-based production cycle, the typical timing is four to six weeks because product phase templates need to be modeled.
Can we import the data we already have?
Yes. Companies, contacts, products and installed machines can be imported from Excel or CSV with column mapping. Historical tickets are evaluated case by case depending on the source system.
Security
Where is the data hosted?
On infrastructure in the European Union, with a dedicated installation for every customer. On-premises or provider-hosted installations are also possible with a dedicated license.
Is the data mine? Can I take it away?
The data is yours. You can request a full export in an open format, and at contract termination we provide a complete backup of the database and attachments.
How do permissions work?
There are four cascading role levels: administrator, manager, operator and customer. Permissions are enforced server-side on every API call, not only by hiding buttons in the interface.
AI
Do AI features send my data to external services?
AI features are optional and can be disabled individually. When enabled, only the text needed for the request is sent to the configured model provider and is not used for training.
Can the AI assistant damage my data?
No. The assistant reads data within the user's permissions. The only write action currently supported is ticket creation, and only after explicit user confirmation.
Technical
Do users need to install anything?
Almost nothing. The CRM is a web application for desktop, tablet and smartphone. The optional mobile app is used for business card capture during trade fairs and events.
Can it integrate with our ERP or machine software?
Yes. Protected APIs allow third-party systems to create and read tickets, and machines can send parameters or upload and download configuration backups.
Can we add statuses, types and categories ourselves?
Yes. Ticket statuses, ticket types, product types, intervention types, categories and email templates are configurable from the interface, with translations for active languages.
What happens when you release an update?
Updates are announced in advance. Users see a banner before the maintenance window, normally outside working hours.
Costs
How much does it really cost?
The subscription is per internal user per month, with plans for field operators, service teams, the full business cycle and AI-enabled usage. Customer portal users do not consume licenses.
We are only three people. Is it too much for us?
It depends on your work. If you manage technical service on installed machines, the Service plan is designed for small teams. If you only need a contact list, it is probably more than you need.
What support is included?
Email and ticket support during business hours, version updates, fixes and backups. Extra training, custom development and specific integrations are quoted separately.
Didn't find your question?
Write to info@bluegrape.it or use the contact form. We reply within one business day.
Try it on your data, not on a fake demo
We activate a dedicated environment, import your companies and installed base from CSV, and show you the system with your own customers inside. If after thirty days it is not convincing, we close it there.
No credit card. No automatic renewal. We reply within one business day — info@bluegrape.it