Service and tickets
The operations hub for technical service
Guided ticket creation, assignment, customer chat, scheduling and feedback.
What it solves
- xRequests arrive from email, phone, portal and external systems. blueGrape brings them into one queue.
Tickets are the work unit for service: customer, machine, technicians, times, documents, status and communication stay together.
Key capabilities
What this module does
Guided ticket creation
A step-by-step flow prevents incomplete tickets.
Assignment and queues
Tickets can be assigned to people or teams and filtered by operational status.
Customer communication
Chat, notifications and feedback stay inside the ticket.
Try it on your data, not on a fake demo
We activate a dedicated environment, import your companies and installed base from CSV, and show you the system with your own customers inside. If after thirty days it is not convincing, we close it there.
No credit card. No automatic renewal. We reply within one business day — info@bluegrape.it